IgoBuy Platform Policy

1. Account and User Responsibilities

1.1 Account Registration

• Users must provide accurate and complete information during registration
• One account per person or business entity
• Users must be at least 18 years old or have parental consent
• Account verification may be required for certain activities
• Users are responsible for maintaining account security

1.2 Profile Requirements

• Profile information must be truthful and up-to-date
• Profile photos must be appropriate and represent the account holder
• Business accounts must provide valid business information
• Contact information must be accurate and monitored regularly

2. Listing and Selling Policies

2.1 Allowed Items

2.2 Prohibited Items

2.3 Listing Requirements

Requirement	Description	Mandatory
Accurate Title	Clear, descriptive title that matches the item	Yes
Detailed Description	Complete description including condition, features, and flaws	Yes
High-Quality Photos	Clear, well-lit photos showing all angles and details	Yes
Correct Category	Item must be listed in the appropriate category	Yes
Fair Pricing	Reasonable pricing based on item condition and market value	Recommended

3. Buying and Transaction Policies

3.1 Purchase Process

• Buyers must complete payment through approved methods
• All transactions are subject to our buyer protection program
• Communication should remain within the platform initially
• Buyers should review item details carefully before purchasing

3.2 Payment and Fees

3.3 Shipping and Delivery

• Sellers must ship items within 3 business days of payment
• Tracking information must be provided when available
• Items must be packaged securely to prevent damage
• Local pickup options must be clearly stated

4. Communication and Conduct

4.1 Acceptable Communication

• Professional and respectful language at all times
• Honest and accurate information about items and transactions
• Timely responses to messages and inquiries
• Use of platform messaging system for initial communications

4.2 Prohibited Conduct

5. Reviews and Ratings

5.1 Review Guidelines

• Reviews must be based on actual transactions
• Reviews should be honest, fair, and constructive
• Personal attacks or inappropriate language are prohibited
• Reviews cannot be bought, sold, or manipulated

5.2 Rating System

• 5-star rating system for overall transaction experience
• Separate ratings for item description accuracy, communication, and shipping
• Both buyers and sellers can leave reviews
• Reviews are permanent and cannot be deleted (only hidden for policy violations)

6. Dispute Resolution

6.1 Resolution Process

1. Direct Communication: Users should first attempt to resolve issues directly
2. Platform Mediation: IgoBuy can mediate disputes when direct resolution fails
3. Formal Dispute: Formal dispute process with evidence review
4. Final Decision: IgoBuy makes final decision based on evidence and policies

6.2 Common Dispute Types

Dispute Type	Resolution Timeframe	Required Evidence
Item Not Received	7-14 days	Tracking information, communication records
Item Not as Described	5-10 days	Photos, original listing, communication
Damaged in Shipping	3-7 days	Photos of damage, packaging, tracking
Payment Issues	1-5 days	Payment records, bank statements

7. Policy Violations and Enforcement

7.1 Violation Levels and Consequences

Violation Level	Examples	Consequences
Low	Minor listing errors, late shipping	Warning, listing removal
Medium	Misleading descriptions, poor communication	Account restriction, fee penalties
High	Prohibited items, harassment, fraud attempts	Account suspension, transaction reversal
Severe	Illegal activities, repeated violations, threats	Permanent ban, legal action

7.2 Appeal Process

• Users can appeal enforcement actions within 30 days
• Appeals must include relevant evidence and explanation
• IgoBuy will review appeals within 5-10 business days
• Appeal decisions are final

8. Intellectual Property

8.1 Copyright Protection

• Users must respect copyright and intellectual property rights
• Unauthorized use of copyrighted material is prohibited
• DMCA takedown procedures are in place
• Repeat copyright infringers will be banned

8.2 Trademark Policy

• Unauthorized use of trademarks is prohibited
• Counterfeit items will be removed immediately
• Brand owners can report trademark violations
• Verified brand partners have additional protection

9. Data and Privacy

9.1 Data Collection

• IgoBuy collects data necessary for platform operation
• User privacy is protected according to our Privacy Policy
• Data is used to improve services and prevent fraud
• Users can request data deletion upon account closure

9.2 Information Sharing

• Transaction-related information is shared between buyers and sellers
• Public profile information is visible to all users
• Personal information is not sold to third parties
• Legal compliance may require information disclosure

10. Platform Updates and Changes

11. Contact and Support