Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

1.1 Information You Provide

Data Type	Examples	Purpose
Account Information	Name, email, phone number, password	Account creation and management
Profile Information	Profile photo, bio, preferences	Personalization and user experience
Verification Data	Government ID, selfie verification	Identity verification and security
Transaction Data	Payment information, order history	Processing transactions and order management
Communication Data	Messages, support inquiries	Customer support and user communication

1.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: General location based on IP address (with your consent for precise location)
• Cookies and Tracking: Session data, preferences, analytics information

1.3 Information from Third Parties

• Payment processors (transaction verification)
• Social media platforms (if you choose to connect accounts)
• Identity verification services
• Analytics and advertising partners

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Core Platform Services

• Creating and managing your account
• Processing transactions and payments
• Facilitating communication between buyers and sellers
• Providing customer support
• Verifying user identity and preventing fraud

2.2 Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Personalizing your experience
• Conducting research and analytics

2.3 Communication and Marketing

• Sending transactional emails and notifications
• Providing updates about our services
• Marketing communications (with your consent)
• Responding to your inquiries and requests

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Other Users

• Profile information visible to other users
• Transaction-related information with buyers/sellers
• Reviews and ratings you provide
• Public listings and communications

3.2 With Service Providers

• Payment processors for transaction handling
• Cloud storage and hosting providers
• Analytics and marketing service providers
• Customer support and communication tools

3.3 Legal Requirements

• Compliance with legal obligations
• Response to lawful requests from authorities
• Protection of our rights and property
• Prevention of fraud and illegal activities

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

4.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication

4.2 Organizational Measures

• Employee training on data protection
• Limited access to personal information
• Regular review of security practices
• Incident response procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Until account deletion or as required by law
• Transaction Records: 7 years for financial and tax purposes
• Communication Data: 3 years for customer support purposes
• Marketing Data: Until you opt out or as required by law

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

6.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and personalization

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Links and Services

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our platform

11. Contact Us