How do I create an account on iGoBuy?
Creating an account is simple:
- Click the "Sign Up" button in the top right corner
- Fill in your full name, email address, and create a secure password
- Verify your email address by clicking the link sent to your inbox
- Complete your profile with additional information
Once registered, you can start browsing and listing items immediately. Visit our
registration page to get started.
Is iGoBuy free to use?
Yes! Creating an account and browsing items on iGoBuy is completely free. We offer a free basic plan that allows you to list items and connect with buyers. For sellers who want additional features like highlighted listings, priority placement, and advanced analytics, we offer premium subscription plans at affordable rates.
What areas does iGoBuy cover?
iGoBuy primarily serves Delta State, Nigeria, including major cities like Warri, Asaba, Sapele, Ughelli, and Agbor. However, buyers and sellers from across Nigeria can use our platform. We're continuously expanding to serve more locations.
How do I navigate the website?
Our website is designed for easy navigation:
- Browse: View all available items across categories
- Categories: Filter items by specific categories like Electronics, Fashion, Vehicles, etc.
- Search: Use the search bar to find specific items
- Dashboard: Manage your listings, messages, and account settings
- Sell: Create new listings for items you want to sell
How do I search for items?
Use our advanced search features to find exactly what you need:
- Enter keywords in the search bar on the homepage or browse page
- Filter by category, location, price range, and condition
- Sort results by newest, price (low to high), or relevance
- Use specific keywords like brand names or model numbers for better results
You can also browse by category from the
homepage.
How do I contact a seller?
To contact a seller about an item:
- Click on the item listing you're interested in
- Click the "Contact Seller" or "Send Message" button
- If you're logged in, you can send a direct message through our messaging system
- Some sellers may also provide phone numbers or WhatsApp contacts
Always use our messaging system for the first contact to maintain a record of your communications.
What should I ask the seller before buying?
Important questions to ask:
- Is the item still available?
- What is the exact condition? Any defects or issues?
- Can you provide more photos or videos?
- Is the price negotiable?
- Where is the item located? Can it be delivered?
- Do you have proof of purchase or warranty information?
- What payment methods do you accept?
How do I inspect an item before buying?
Always inspect items in person when possible:
- Arrange to meet in a safe, public location
- Test the item thoroughly before payment
- Check for damages, defects, or missing parts
- Verify authenticity for branded items
- For electronics, check all functions and features
- Bring a friend or family member if possible
Never send payment before inspecting the item unless you trust the seller completely.
Can I return an item after purchase?
Return policies depend on individual sellers, as iGoBuy is a marketplace platform connecting buyers and sellers. Always discuss return policies with the seller before completing your purchase. We recommend:
- Getting return terms in writing through our messaging system
- Thoroughly inspecting items before finalizing the transaction
- Reporting any issues immediately if the item doesn't match the description
How do I list an item for sale?
Listing items is quick and easy:
- Log into your account and click "Sell" or visit the seller page
- Fill in item details: title, description, price, category, and location
- Upload clear, high-quality photos (at least 3 recommended)
- Select the item condition (new, like new, good, fair)
- Review and publish your listing
Your listing will be live immediately and visible to thousands of buyers.
What makes a good listing?
Create compelling listings that sell:
- Clear Photos: Take well-lit photos from multiple angles
- Detailed Description: Include brand, model, specifications, and condition
- Honest Condition: Mention any defects or wear truthfully
- Competitive Price: Research similar items to price fairly
- Complete Information: Fill in all fields and provide measurements if relevant
- Keywords: Use searchable terms buyers might use
How do I price my items?
Pricing strategies for success:
- Research similar items on iGoBuy and other platforms
- Consider the item's age, condition, and original price
- Factor in market demand and seasonality
- Price slightly higher to allow room for negotiation
- Be realistic – overpriced items don't sell
- Include shipping costs if offering delivery
How long does my listing stay active?
Listings remain active until you mark them as sold or remove them. Free listings stay active for 60 days, after which they can be renewed. Premium subscribers enjoy extended listing durations and automatic renewals. You can manage all your listings from your dashboard.
How do I handle buyer inquiries?
Respond to buyers professionally:
- Reply to messages within 24 hours
- Be polite and professional in all communications
- Answer questions honestly and completely
- Provide additional photos or information if requested
- Be clear about your terms (price, location, payment methods)
- Arrange safe meeting locations for transactions
Can I edit or delete my listing?
Yes, you have full control over your listings:
- Go to your Dashboard and select "My Listings"
- Click "Edit" to update photos, description, or price
- Click "Mark as Sold" when the item is sold
- Click "Delete" to remove the listing permanently
Keep your listings updated to provide accurate information to buyers.
How do I update my profile information?
To update your profile:
- Log into your account
- Click on your name or profile icon
- Select "Settings" or "Edit Profile"
- Update your information (name, phone, location, etc.)
- Save changes
Keep your contact information current so buyers can reach you easily.
How do I change my password?
To change your password:
- Go to Settings → Security
- Click "Change Password"
- Enter your current password
- Enter and confirm your new password
- Save changes
Use a strong password with a mix of letters, numbers, and symbols. Never share your password with anyone.
How do I verify my account?
Account verification helps build trust:
- Email Verification: Click the link sent to your email upon registration
- Phone Verification: Add and verify your phone number in Settings
- Identity Verification: Upload ID documents for premium verification (optional)
Verified accounts are marked with a badge and tend to receive more buyer confidence.
What if I forgot my password?
To reset your password:
- Click "Forgot Password" on the login page
- Enter your registered email address
- Check your email for a password reset link
- Click the link and create a new password
- Log in with your new password
If you don't receive the email, check your spam folder or
contact support.
Can I have multiple accounts?
Each user should have only one account. Multiple accounts may be flagged as suspicious activity and could result in account suspension. If you need to manage business and personal listings separately, consider using our business account features (contact support for details).
How do I delete my account?
If you wish to delete your account:
- Remove or mark all active listings as sold
- Go to Settings → Account
- Click "Delete Account"
- Confirm your decision
Note: Account deletion is permanent and cannot be undone. All your data will be removed. Alternatively, you can deactivate your account temporarily.
How do I stay safe when buying or selling?
Follow these safety guidelines:
- Meet in public, well-lit locations during daylight hours
- Bring a friend or family member to meetings
- Inspect items thoroughly before paying
- Never send money before seeing the item
- Use secure payment methods
- Trust your instincts – if something feels wrong, walk away
- Keep all communications on the platform initially
How do I recognize scams?
Watch out for these red flags:
- Prices that seem too good to be true
- Sellers who refuse to meet in person
- Requests for payment before viewing the item
- Pressure to act quickly or urgently
- Poor quality photos or stolen images from the internet
- Sellers with no profile information or history
- Requests to complete transactions outside the platform
- Unusual payment methods (wire transfers, gift cards)
If something seems suspicious, report it immediately using our
report feature.
What payment methods are safe?
Recommended payment methods:
- Cash on inspection: Safest option for local transactions
- Bank transfer: After inspecting the item in person
- Mobile money: Use verified services like your bank's app
Avoid: Wire transfers to unknown parties, cryptocurrency, gift cards, or any payment method you can't reverse if there's a problem.
How do I report suspicious activity?
To report an issue:
- Click the "Report" button on any listing or user profile
- Select the reason for reporting (scam, inappropriate content, etc.)
- Provide details about the issue
- Submit the report
Our team reviews all reports within 24 hours. For urgent safety concerns,
contact us directly. You can also visit our
report page.
What information should I never share?
Protect your privacy by never sharing:
- Your password or login credentials
- Bank account PINs or online banking passwords
- Credit/debit card details
- Your exact home address (until meeting is confirmed)
- Personal identification numbers (NIN, BVN, etc.)
- Photos of sensitive documents
iGoBuy staff will never ask for your password or sensitive financial information.
Is there a fee to list items?
Basic listing is completely free! You can list unlimited items at no cost. We offer optional premium features:
- Featured Listings: Get prominent placement on the homepage
- Highlighted Ads: Make your listing stand out with special formatting
- Premium Plans: Access advanced features and analytics
Visit our
advertising page for premium pricing details.
What are the subscription plans?
We offer flexible plans for sellers:
- Free Plan: Basic listings with standard visibility
- Premium Plan: Enhanced features, priority support, featured listings
- Business Plan: Advanced analytics, bulk uploads, dedicated account manager
All plans include our core features. Premium plans are billed monthly or annually with discounts for longer commitments.
How do I upgrade my account?
To upgrade to a premium plan:
- Log into your account
- Go to Dashboard → Subscriptions
- Choose your preferred plan
- Complete payment through our secure checkout
- Your premium features activate immediately
Can I get a refund?
Subscription refunds are handled on a case-by-case basis. If you're not satisfied with your premium subscription within the first 7 days, contact our support team to discuss refund options. Please note that promotional campaigns and featured listings are generally non-refundable once activated.
How does pricing work for transactions?
iGoBuy doesn't charge transaction fees for sales between buyers and sellers. Sellers set their own prices and negotiate directly with buyers. We only charge for optional premium features like featured listings and subscriptions. Payment for items happens directly between buyer and seller.
